IMPORTANT PLEASE READ 

If there is a problem with your order when you receive it, please call us within 24 hours of receiving the plants, in order for us to address any problems with the shipment. 

Our Policy: We ship healthy plants our company is not responsible for mishandling of plants by the carrier, or the customer, bad weather, or conditions beyond our control, our responsibility ceases when shipment is delivered to carrier. 

We do not refund, but we will gladly correct any errors in the shipment as previously stated all problems with shipment need to be addressed within 24 hours of receiving you shipment.  The bottom line is, we will work with you to give you customer satisfaction.

Hardy lilies and hardy marginal plants usually don’t have problems being shipped, sometimes the plants may lose some leaves or get stressed but this is normal, just remove the leaves that have gotten broken or turned brown the root system of the plant is healthy and once planted they will perk up and start growing again.

When we ship the tropical lilies most of them will have buds or blooms or both. When your lilies arrive if some of the roots look mushy or gray in color, this is normal. Sometimes the leaves may get broken or mushy in shipping this is also normal.  Your plant will put on new leaves and roots once it has re-established itself in your pond, this takes about 4-6 weeks even less time is needed if the climate is warmer. There is no way to avoid the plant’s getting stressed during shipping that is why it is important to acclimatizing the plants. When your plants arrive Remove the plants from the box as soon as possible, they may be very warm from their shipping, so we suggest floating them in water as soon as you can, especially if you cannot plant them right away.  Be sure to protect the roots of the plants from the hot sun or wind you can use wet newspaper to cover the roots , also be sure to keep the pads of the lilies in the water as well.

Be careful that your pond water is going to be close to the temperature of the water your floating your lilies in, while you’re acclimatizing them. Then plant them as soon as possible and put them into your pond. Regarding floating plants like water hyacinth and water lettuce keep them covered with wet newspaper for several days, keep in mind the newspaper may dry up during the day, so remember to keep wetting it down. Don’t be alarmed if when you receive your floating plants that they have shed their roots, sometimes this happens in shipment.  Anytime these plants are stressed nature induces the shedding of the roots, but they will replenish their roots very quickly once introduced into the water again.

All information given regarding the size that the plants can grow to or the blooming performance are under optimum conditions.  Results may vary due to the area where you live, where your pond or bog is located, water temperatures and over all weather conditions.  We do not guarantee that the plants will grow in your pond, we do guarantee our plants are alive and healthy when shipped.

 All plants are true to name in the event any plant proves to be incorrect we will replace the plant, but will be liable for no greater sum than that of the purchase price. We will require that the plant in question be returned with the original tag.

 We are not responsible for any errors in the printing of this catalog, prices are subject to change.

All material in our catalog and on our websites are copy written and cannot be copied without our written permission.  This catalog over rides all other catalogs that we have published previously.